Policies

Refund Policy

Our intent is for each customer to be 100% satisfied with our services. Returns and refunds are limited to the following situations: 

 

1. Services received cannot be refunded

2. Refunds will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its orginal packaging. If product is opened or used it is possible that a restocking fee will be charged. Refunds can only be processed with receipt.

3. No refunds are given for gift card orders.

4. Gift card orders are not exchangeable.

 

Scheduling and Cancellations

 You can give us a call at 703-815-2224 or email us at info@creativesalonandspa.net to schedule an appointment. If you need to cancel your appointment, we ask that you please infrom us at least 24 hours in advance. For all multiple packages, we ask you to make a 50% deposit. Deposits are forfeited if you do not show up. You must notify us at least one week in advance for any package cancelation.

Gift Card Purchase

Online gift card may not be redeemed same day as gift card purchase.

Any Gift Certificate or Gift Card will be expired in 2 years from the purchase date.